Our Rewards Card and App is our way of saying thank you for shopping with us.  

1. General Terms

The promoter of Your Rewards whose registered company numbers are 04522494 & 16078732  and registered offices are Warwick Garden Centre Ltd, Hatton Bank Lane, Blackhill, Warwick Road, Stratford Upon Avon, CV37 0QW & Whitacre Garden Centre Ltd T/A Stratford Garden Centre, 1 Nightingale Cottage, Tamworth, Road Coleshill B46 2PL

By joining the Your Rewards loyalty program, we will collect and use personal information about you in accordance with data protection legislation and our Privacy Policy. This personal information includes your registration details, information about the use of your Loyalty Card, shopping purchases and other information that you give us. It will be used to administer the loyalty program, provide you with benefits, personalising your offers and to keep you updated with our latest news. 

These terms and conditions replace all previous versions and are correct as of March 2026. They will be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts. Warwick & Stratford reserves the right to change these at any time, on reasonable notice for legal, regulatory, business or policy reasons. Members who continue to participate in the scheme following such a change will be considered to have accepted the updated terms and conditions.

A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

Members are only entitled to participate in one loyalty account each.

Warwick & Stratford reserves the right to refuse, merge or close additional accounts at any time.

Loyalty accounts, coupons, points and vouchers cannot be transferred, bought, sold or traded in any way and cannot be exchanged for any cash alternatives in whole or in part. Terms and conditions of voucher use will apply and will be stated on each voucher issued.  All vouchers issued are non-transferable

If the loyalty program reasonably suspects abuse, fraud or misconduct in respect of use of the App, it may refuse to issue and/or cancel points or vouchers. You may not rely on any human or software error which results in the award of points or vouchers to which you are not entitled under these conditions. 

If no transaction occurs by a member in any consecutive twelve-month period, any offers and/or vouchers will not be issued.

 

2. Joining the loyalty program 

Your name, full postal address, email address, date of birth must be provided to sign up to our app. Applicants must be aged 18 or over and must have a resident UK, Channel Island or Isle of Man address. Warwick & Stratford reserves the right to refuse an application at its sole discretion. 

Members will need a valid email address to register your sign up to our app. If you do not register your app you will not become a member or be able to collect your points nor will you be eligible for other offers and promotions available to members.  

Warwick & Stratford will use your email address to administer the loyalty program, communicate our T&Cs and send you information about the current offers. If you don’t want to receive marketing emails, you can unsubscribe at the bottom of the emails. However, by unsubscribing, you won’t be able to see all the great offers available to you without logging in to the app. 

 

3. Biometric Login

For enhanced security and ease, the Your Rewards mobile application may offer biometric login capabilities, including but not limited to thumbprint or facial recognition. This feature is optional and can be used by a member at their discretion.

By opting into enabling the Biometric Login feature, you consent to the use of your data solely for the purpose of identity verification and application access. This data will be encrypted and stored securely on your device.

Members are responsible for ensuring that their biometric data is kept secure and for not allowing others to access their account via Biometric Login.

Members can change or disable the Biometric Login feature at any time through the Application settings. Upon disabling, Members will be required to use alternative login methods, such as a password.

Warwick & Stratford shall not be held liable for any loss, theft, or unauthorized access to a Member’s account through the Biometric Login feature.

 

4. Points/Spend Vouchers

Rewards and points are only offered as a result of purchasing products within Warwick & Stratford Garden Centre

Points will not be awarded for non-qualifying products, including retail concessions, butchers’, meat, gift vouchers, gift cards and Calor Gas.

Members can collect 2 points for every £1 spent in a single transaction (after discounts and exclusions). Points are converted into vouchers and issued with a qualifying statement with expiry date and other terms and conditions displayed on the member’s voucher.

Each point is worth 1p in reward vouchers. Points have no value until converted into vouchers and must be used in full in one transaction with any remaining balance being voided.

Customers must spend a minimum of £50 in the qualifying periods, which are Mid-Feb to Mid-June (4 months) Mid-June to Mid Sept (3 months) Mid Sept to Mid Feb (3 months) to receive a voucher in February, June & September. If your total spend is below this threshold, the issuance of any voucher will be at the discretion of Warwick & Stratford, and any remaining balance will be considered void. 

Warwick & Stratford is entitled to remove points from a member’s account at any time, if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products, unless the exchange is for products with an equivalent points value.

Warwick & Stratford reserves the right to alter the terms of the points system at any time and is under no obligation to award points for any reason outside of qualifying transactions.

If you forget to scan you’re Your Rewards App or card, please ask the cashier to validate your receipt. You will need to provide the validated receipt within 30 days of the transaction to be able to collect your points.

Warwick & Stratford reserves the right to withdraw points promotions/offers without notice.

Warwick & Stratford will remove points from registered accounts that haven’t been used for 18 months or have been closed. 

 

5. Birthday Treat

Members who provide their date of birth at point of application or by updating their details within their App will be issued a birthday treat voucher on or around the birth date they supply. Expiry date and other terms and conditions will be displayed on the member’s voucher. Members will only be entitled to one birthday voucher per year.

Warwick & Stratford reserve the right to change or withdraw the birthday treat at any time.

 

6. Hot Drinks Loyalty Card

Members will be provided with a hot drinks’ loyalty card in their App which will issue a voucher for a free hot drink after the member purchases 9 hot drinks at full price. The member must scan their App card for each of the 9 hot drinks purchased to qualify for this offer. The expiry date and other terms and conditions will be displayed on the member’s voucher.

Warwick & Stratford reserve the right to change or withdraw the hot drink loyalty card at any time. 

 

7. Prize Draws

To enter a prize draw, members are required to make a qualifying purchase and to scan their App card during the transaction.

Winners will be selected via a randomised computer process. The draw will be made within 5 working days of the closing date and winners will be contacted within 14 days.

Warwick & Stratford will make reasonable efforts to contact the winners. However, if a winner has not responded to notification within 14 days of the first attempt, or if a selected winner is ineligible, in breach of these rules, or unable to take up the prize for any other reason, an alternative winner will be drawn using the same methodology as above. The process will repeat until an eligible winner is able to claim the prize.

Warwick & Stratford cannot be held responsible for winners failing to supply accurate information which affects prize acceptance or delivery.

The prize is non-transferable and cannot be exchanged for any cash alternatives in whole or in part.

Warwick & Stratford reserves the right in its absolute discretion to withdraw or amend without notice this promotion in the event of any unforeseen circumstances outside of its reasonable control or for such other reason as we deem appropriate.

The decisions of Warwick & Stratford are final and no correspondence will be entered into.

 

8. Instant Instore Prize Promotions

To enter, members are required to make any purchase from Warwick & Stratford and to scan their App during the transaction.

Winners will be selected through a randomised computer process integrated within the Warwick and Stratford till systems. Upon selection, an automatic notification will alert the server that the customer is an instant winner. The prize will then be issued to the winner immediately at the point of purchase.

Prizes may be awarded in the form of either goods or a coupon, as advertised prior to the event. Where a coupon is issued, it may be redeemed against future transactions within the stated validity period from the date of issue. Coupon value must be redeemed in full in a single transaction; part-redemption is not permitted and any unused balance will be forfeited. Full terms and conditions, including the expiry date, will be clearly displayed on the coupon and within the member app

The prize is a non-transferable discount coupon and cannot be exchanged for any cash alternatives in whole or in part.

Warwick & Stratford reserves the right in its absolute discretion to withdraw or amend without notice this promotion in the event of any unforeseen circumstances outside of its reasonable control or for such other reason as we deem appropriate. 

The decisions of Warwick & Stratford are final and no correspondence will be entered into.

 

Termination of Membership

We would be sorry to see you leave but you may terminate your App at any time in which case all points on the card and vouchers issued shall be lost. 

Steps to delete your App account:

Step 1 – Log into your App

Step 2 – Press the Account icon at the bottom of your App

Step 3 – Select the tab called ‘Details’

Step 4 – Scroll to the bottom and tap ‘Permanently Delete Account’

Step 5 – Enter your App password and press ‘DELETE’

Step 6 – Your customer record is permanently deleted immediately.